Downloads

ServiceDesk
ServiceDesk - Main Program
Version 4.8.122 (10/11/19)
SD-Backup
Version 2.3.7 (12/15/16)
SD-Backup, Legacy Version
(for older operating systems, such as Windows XP)
Finished-Form Documents
Embedded files should be installed to the \sd\netdata folder of your FileServer
Updater Utilities
This release employs some behind-the-scenes sleight-of-hand to permit unzipping a main SD update without having to have other instances of SD closed; be sure to 'unzip' to the \sd folder from which you are running ServiceDesk.
System Files Installer
This utility installs a full set of Windows support files as needed for ServiceDesk operation.  They are the same as installed by any current installation CD.  If you've newly installed ServiceDesk from an older CD, it's possible there are new dependencies, and you'll need this to fully install them.
Font Installer
Installs a simple barcode font.
PDF Writer
SD-Mobile
Updaters
Updater for SD-Mobile Itself
Version 2.1.21 (10/11/19)
Updater for SD-MobileLink
Version 2.0.107 (10/11/19)
Full Installer Utilities, for Initial Installation of the two Programs
SD-Mobile
Version 2.1.13 (11/21/18)
SD-MobileLink
Version 2.0.96 (3/10/19)
Apple/iOS Version
https://itunes.apple.com/us/app/sd-mobile/id908481108?mt=8
This release employs some behind-the-scenes sleight-of-hand to permit unzipping a main SD update without having to have other instances of SD closed; be sure to 'unzip' to the \sd folder from which you are running ServiceDesk.
Supplementary Downloads
FlatRateFilesDisclaimer SamplesFreeImage DownloadRollback SD-Mobile to: 2.1.14Rollback SD-MobileLink to: 2.0.99
SD-RevenueBuilder
SD-RevenueBuilder Installer
Version 4.3.38 (9/2/19)
Rollback to 4.3.35
SD-Dealer
SD-Dealer Installer
Version 1.0.56 (7/29/19)
Rollback to 1.0.55
SD-CyberOffice
CyberLink Installer
Version 4.5.0 (4/25/11)
CyberLink Updater
Version 4.5.73 (10/11/19)
JavaScript Files
Contains java scripts, as needed for insertion to the html code in particular container pages on your website.
Rollback to 4.5.65
SD-MyPartsHelp
Installer
Version 1.0.3 (02/27/18)
Updater
Version 1.0.18 (02/27/18)
DispatchLink Utilities
DispatchME DispatchLink
DispatchME
Version 2.0.14 (9/19/19)
Rollback to 2.0.12
ServiceBench DispatchLink
SB-DispatchLink
Version 5.0.27 (6/21/19)
Rollback to 5.0.26
Samsung DispatchLink
Samsung DispatchLink
Version 2.1.13 (8/20/19)
LG DispatchLink
LG-DispatchLink
Version 2.1.9 (08/28/18)
Rollback 2.1.6
Service Power DispatchLink
SP-DispatchLink
Version 5.1.23 (6/14/18)
KPI-List Files
(05/25/15) Though a rare update may sometimes be needed, these files are usually only required for a new installation. They must be unzip/pasted into the particular \sd folder where the SPDL program is installed.
Rollback to 5.1.22Rollback to Legacy FTP-based 4.3.73
ServiceLive DispatchLink
ServiceLive DispatchLink
Version 1.1 (12/08/15)
Help
EmailedDispatchReciever
EmailedDispatchReciever
Version 4.7.19 (10/11/19)
Rollback to 4.7.17
AHS-JobStatusUpdater
Update
Version 4.5.28 (5/1/19)
Please be sure to 'unzip' to the folder where you have the utility installed, and are using it from.
Rollback to 4.5.25
SmartParts
Installer
07/06/18
Updater
07/05/19
Please note that if it's SmartParts itself you're wanting to update, you can probably do so more easily using the automated method that's available from directly within SmartParts.  Otherwise, rest assured the download method here is the same as is typical for all websites.  If you're familiar with this method, you'll need no instructions.  Otherwise, just understand that most download files are essentially mini-programs -- ones that contain and will install (unzip) the actual update for you.  Depending on your browser, you may the choice to "run" or "save."  Ultimately, you're going to need to "run" regardless, so if given the choice, pick that.  If not, then save first (pay attention to where), and then run.  For more detailed instructions, click here.
Virtual Terminal
Installer
Old version, please download and run updater after installation.
Updater
Version 1.0.12 (10/11/14)
SDK
Zip file
SDHelper
Installer
The primary purpose of SDHelper is to make updating your Rossware programs easier. If you are not sure what to download, download the stable version.To update your software simply click "Update SD Programs"
Experimental version

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