ServiceDesk

ServiceDesk provides more than mere auxiliary functions. It is a customized operations software, providing the automated nuts and bolts for what you really do, as a service call-oriented office, in delivering service to your customers.
Call management

Provides computer-based input, tracking, messaging, and associated processing for every incoming call.

Mapping and dispatch

Features a custom, on-screen map of your specific service territory. Shows the relative geographic locations, and time, for each job, with every technician's route geographically displayed in color-coded, sequential fashion.

Job information

Tracking time for each tech, a description of work done, parts used from stock, parts special-ordered and received, funds collected, etc. Automatically alerts to inactivity on any job and provides at-a-glance proof of status.

Stock and inventory

Instantly shows stock inventory on each truck and in store room. Facilitates daily restock to each truck and restock from suppliers. Facilitates and records special orders with direct, internal fax transmission to suppliers.

Sales

Records sale and completion of each job, compiles record of all sales, generates periodic reports showing totals, percentages in various categories, etc. Creates accounts receivable records, manages periodic dunning on past due accounts.

Record keeping

Generates commission reports based on sales, wage reports based on built-in TimeClock functions, etc. Does not write checks or do financial accounting, but integrates easily with any separate system.

"We've been using Servicedesk for 5 months and the dispatch software plays an integral part in our dynamic and demanding daily schedule. We've used other dispatch programs and all I can say is that Servicedesk does it best! The flow of the program is so logical to that service business it all but does our job for us."
Gaurdian Heating & Cooling, Ltd. , IL
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call management

Say goodbye to sticky notes

Managing calls has never been easier. ServiceDesk uses a system of Callsheets designed to replicate information you might fill out on a sticky note. You can view four Callsheets to a screen-page (allowing you to see and use more information at once), on as many pages as you would like.  Upon receiving a call, it is as simple as selecting the first open Callsheet to begin entering your customer's information and the information on the machine or service they need.

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Dispatch management

Dispatching made simple

Whether your service business is big or small, optimizing your dispatch process is one of the most effective ways of increasing your efficiency. Our Dispatch Map system gives you a visual representation of where your technician's routes are. Some key features are address verification, and coming soon: automated route optimization.

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manage your inventory

Stock inventory

View stock inventory on each truck and in your store room. Facilitates daily restock to each truck and restock from suppliers. Create and records special orders with direct, internal fax transmission to suppliers. Tracks each item of money received, assuring no payment is credited unless actual money reaches deposit (or you know about it).

sales

Make sales

ServiceDesk has a built in Virtual Credit Card Terminal enabling you to charge credit cards cheaper and easier than ever before. Records sale and completion of each job, compiles record of all sales, generates periodic reports showing totals, percentages in various categories, etc. Creates accounts receivable records, manages periodic dunning on past due accounts.

reports

Business insights

Understanding your business is perhaps the most important part of running it. ServiceDesk helps you gain insight into every aspect of your business with detailed customizable reports. The reports are even exportable!

Tailored pricing for any sized business

How many techs do you manage?
+
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Direct Purchase
$6000
one time payment
own forever
$0 savings for having fewer than 11 techs.
You own the full program forever
One year of included support and updates
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Contract Purchase
$325
per month
for 24 months
$0/mo savings for having fewer than 11 techs.
Price is per month for just 24 months
Support and updates included during contract
Get started

Request a demo.

We'd love to give you a demo of any of our major products. If you have any questions, or just want to see how our products work we'll show you.

Please fill out your information below and click send. We'll get back to you to set up a demo.

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